Privacy Policy

 

At ELITE MYND Performance LLC (“ELITE MYND,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services, in compliance with the California Consumer Privacy Act (“CCPA”), Children’s Online Privacy Protection Act (“COPPA”), General Data Protection Regulation (“GDPR”), as well as other applicable U.S. privacy laws. By using our website or services, you consent to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information when you use our website or engage with our services:

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• Personal Identification Information: This includes, but is not limited to, your name, email address, phone number, mailing address, and payment details.

• Non-Personal Information: Information about how you interact with our website, such as IP address, browser type, and device information, is collected to improve website functionality and user experience.

• Coaching-Specific Information: As part of the mental performance coaching process, we may collect additional details such as athletic background, performance goals, and any information you voluntarily provide during coaching sessions.

 

2. How We Use Your Information

ELITE MYND uses the personal information we collect for the following purposes:

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• Providing Services: To deliver the coaching services you have requested, communicate with you about your sessions, and support your performance goals.

• Processing Payments: To securely process transactions and manage billing for coaching services.

• Improving Our Services: To analyze website usage, improve our offerings, and customize your experience on our site.

• Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

• Marketing and Communications: To send you promotional materials, updates, or other communications that may interest you. You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in such emails or by emailing info@elite-mynd.com.

 

3. Legal Basis for Processing Personal Data (For Individuals in the EU)

If you are located in the European Union (“EU”), our legal basis for collecting and using your personal data under the GDPR depends on the specific context in which we collect it. We collect and process your information:

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• With your consent (e.g., when you subscribe to our newsletter).

• To fulfill a contractual obligation (e.g., when you book coaching services).

• To comply with a legal obligation (e.g., to comply with tax laws or respond to legal requests).

• For legitimate interests, provided those interests are not overridden by your data protection rights (e.g., improving our services and website functionality).

 

4. Sharing of Information

We respect your privacy and will never sell, rent, or lease your personal information to third parties without your consent. However, we may share your personal information in the following cases:

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• Service Providers: We may share your data with third-party service providers (e.g., payment processors, hosting providers) who assist in delivering our services, provided they adhere to strict data protection standards.

• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., subpoena or court order).

• Business Transfers: If ELITE MYND undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

 

5. Confidentiality in Coaching

As stated in our terms and conditions, we maintain strict confidentiality for all information shared during coaching sessions. Information shared during sessions will not be disclosed to third parties without your explicit consent, except where required by law, or if otherwise mandated by legal obligations. When working with minors, general feedback or progress may be shared with parents or guardians, while maintaining the confidentiality of specific session details, unless disclosure is legally required.

 

6. Data Security

ELITE MYND takes the security of your personal information seriously. We employ appropriate physical, electronic, and procedural safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

 

7. Your Rights Under U.S. Law and GDPR

For California Residents (CCPA Rights):

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If you are a California resident, you have the following rights under the CCPA:

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• Right to Know: You can request information about the categories and specific pieces of personal data we collect about you, how we use it, and to whom we disclose it.

• Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.

• Right to Opt-Out of Sale: While we do not sell personal information, the CCPA provides California residents the right to opt-out of the sale of their personal data.

• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

 

To exercise your CCPA rights, please contact us at info@elite-mynd.com.

 

For EU Residents (GDPR Rights):

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If you are an EU resident, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to your personal data we hold.

• Right to Rectification: You can request that we correct any inaccurate or incomplete information.

• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data in certain circumstances.

• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

• Right to Restriction of Processing: You can request that we restrict the processing of your data under certain conditions.

• Right to Object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

• Right to Withdraw Consent: Where we rely on your consent for data processing, you have the right to withdraw that consent at any time.

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To exercise your rights under GDPR, please contact us at info@elite-mynd.com.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our website and to analyze website traffic. Cookies are small text files stored on your device that allow us to recognize you when you return to the site. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

9. Children’s Privacy (COPPA Compliance)

We comply with the Children’s Online Privacy Protection Act (COPPA), which protects the privacy of children under 13 years of age. While we offer services to minors, we do not knowingly collect personal information from children under the age of 13 without verified parental consent. If we discover that we have inadvertently collected information from a child under 13 without appropriate consent, we will delete the information as soon as possible.

 

For minors, parental or guardian consent is required before collecting personal information or providing coaching services. We prioritize the safety and privacy of minors, and general progress updates may be shared with parents or guardians as necessary. For more information about how we handle children’s data, please contact us at info@elite-mynd.com.

 

10. Data Transfers (For EU Residents)

If you are located in the European Union, please note that your personal data may be transferred to, stored, and processed in countries outside of the EU, including the United States. We ensure that such transfers comply with applicable data protection laws, and we use standard contractual clauses or rely on other data transfer mechanisms as appropriate.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this page regularly to stay informed about how we protect your privacy.

 

12. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@elite-mynd.com.

 

This revised version includes COPPA compliance for the protection of children’s privacy and the handling of data for minors under 13 years old. It also maintains GDPR and CCPA compliance, ensuring coverage across U.S. and EU data privacy regulations.

 

Updated: September 16, 2024